Due to improved policies around data protectionGeneral
Data Protection Regulation (GDPR)
is asking companies to ensure that customer’s data is protected and that it is agreed to be maintained by the
company serving the client.
We take the protection of your personal data very seriously and will never share any of your information without
your permission unless required by law, to protect the company or for the personal safety of yourself or
I wanted to make you aware of the data stored by the
Transformation-Station.com part of Infallible Knight Ltd.
Data Protection Legislation is comes in to force in the UK on 25th May 2018. The General Data Protection
Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018
Data Protection Act.
legislation will affect every business that handles personal data for clients or staff. Personal data has been
defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly
identified’; this will include such data as name and contact details
Data we store:
Name, phone number and wider contact details, country, how we met (referred on a course, talk, email sign up
etc.), which services used and number of sessions, cost of session or course, Email, text, messenger
correspondence, written notes from phone calls and Skype sessions between us related to courses or one to
one therapies and bookings may include details about things you would like resolved. All of this data is
primarily to help the client and keep track of their progress.
Digital or written
notes on previous sessions related to health, trauma, limiting beliefs, health conditions or phobias or similar,
we will process your personal data to allow us to provide you with our services to help track progress as we go
along, including client issues, dates of sessions and a summary of therapies used. Some data may
also briefly be held in paper form normally when printed off for a session or written during a session before a
digital summary is created and paper is shredded. It is rare for any data
to be carried off site and would normally be in paper form. The paper does not identify the client other than by a first name
Data also may be
stored in audio MP3 format, notably when the client has requested a positive reinforcing hypnotherapy
MP3/CD is created for the client, we may keep a copy in case they accidentally delete their
Please note that
during a session many things can be resolved in a content free way, I/we don’t have to go into any specific
details if you don’t want to. Particularly sensitive/highly personal issues can often be addressed without a lot
of content and we will endeavour to do that where ever possible to further protect your
This information is
considered confidential unless client says or agrees otherwise.
Client data will not be shared with others unless by your request
or agreement such as a client testimonial for positive results that they are happy to share. Some clients
wish to share positive results to help others, but that is always their choice.
Data such as email addresses are not shared to any third parties unless the client asks us to, normally for a
reason that will benefit the client such as a referral to another health practitioner that the client has requested
only use your data for the purpose for which it was collected. We will only grant access to or share your data
where we are required or entitled to do so by law under lawful data or legal processing including accountancy.
of the only times data would be shared other than this is a positive testimonial from the client (in writing,
audio recording or video, including youtube, facebook, linked in and related platforms).
Another exception is data can be shared to authorities if a client is seen to be at imminent risk of hurting
themselves or others. For example if a client was suicidal or violent or threatening of others, if this
could not be dealt with during the session, we reserve the right to alert authorities or immediate family. In
years of practice, we have never had to do this and it would only be in extreme circumstance that this could
stories of how a generic client was helped with a condition may be used at times but would never identify a
particular client and would steer clear of highly sensitive subjects that were only identifyabe to a
particular person. So for example I helped a client with a fear of spiders by doing x and they are now more
comfortable, would you like to do a similar process? This is normal coaching practice.
If you are on
social media, Facebook and linked in they have their own policies for protection separate to this and are
becoming GDPR compliant. You can leave these platforms at any time.
Infallible Knight Ltd has a director (Lester Smulski) & a secretary (Pamela Smulski). Both recognise the confidentiality mentioned above and
reside where the data is safely stored, under password or lock and key.
Your data can be
revised or removed at any time at your request unless there is a specific legal or business protective reason
for the company to maintain it. Data will be shredded/deleted after 7 years or sooner in the case of adult
clients. Testimonial data including interviews will stay infinitum unless client asks for
data will also be used to manage future communications between us including about our products and
our daily updates come through Facebook, which you can of course Unlike or unfollow at anytime.
If you have signed up to a mailing list through our website or written form, we will communicate
accordingly and modestly, on a course while it is running there may be a helpful summary sent after each
class. Likewise a summary may be sent after a client session. If information becomes available that may be
useful to a particular client/student that may be forwarded to them. Mailing list information will only be
sent about twice a month, this may change in future but the intention is quality over quantity and respect of
your time and inbox.
We currently do not use tracking cookies on our site, though we may in future, if we do it will
be updated here.
All our client information has come through people attending our courses, through clients
requesting one to one sessions, through sign on forms for more information or to join mailing
list following a talk or at networking events where we have agreed to stay in touch with each other's
businesses. We never purchase data from other sources.We will also never spam clients, all information will
be relevant to life improvement topics.
opt out from receiving such communications services at any time by
As a small company like many we are experienced with keeping data protected but are new to
GDPR and the new legislation, we will endevour to continue to enhance our processes in an
ongoing fashion. The overall spirit of this document is we respect your data, treat it with care and ensure that
it is accurate and fit for purpose and you can enquire about your information held and
ask for it's removal or can opt out out at any time.
Thank you for trusting in the transformation-station, part of Infallible Knight Limited,
Broxburn. Last updated May 2018